Refund Policy

This plain-language policy explains how CiteLab reviews refund requests. It is not legal advice.

Digital downloads

Because digital files can be accessed immediately, refunds may be limited after download access has been delivered. If a file is broken, inaccessible, or materially different from the product description, contact CiteLab and the issue will be reviewed fairly.

Manual audit service

Audit refunds can be requested before manual work begins. Once audit work has started, partial or full refunds are reviewed case by case.

How to request a refund

Use the secure website form with the order contact address, product name, and reason for the request.